How to cancel 24 Hour Fitness in New York
The basics are the same as our 24 Hour Fitness guide. Here's what is specific to New York.
Write my 24 Hour Fitness NY letter
New York-specific facts
- 24 Hour Fitness says its 30-day notice requirement for monthly memberships applies "except in NY."
- At enrollment, New York members pay last month's dues instead of first month's dues, according to the company's offer disclosures.
- New York law requires clubs to accept cancellation through methods including the website, email, telephone, mail or in person (per the NY Attorney General).
24 Hour Fitness: how to cancel
- Online: log in to your 24 Hour Fitness account and go to Billing/Membership > Cancel Membership, then choose "I'd still like to cancel my membership."
- Limited-term or prepaid memberships: 24 Hour Fitness says to see a team member in club or contact the company.
New York law in brief
Cooling-off: You can cancel within three (business) days of signing the contract.
Moving away: Moving 25 or more miles from any health club operated by the seller: you can cancel at any time, with a refund due within 10 business days.
Disability / death: A significant physical disability, per a doctor's order, that prevents you from receiving the services for more than three months: you can cancel at any time.
Club closes or moves: The club stops offering the services stated in the contract: you can cancel at any time.
Other: Renewals: for annual renewals you have 15 days to cancel. For monthly renewals, cancel within the first 3 days of the renewal period or the cancellation takes effect the following month (per the NY Attorney General).
- Cancellation rules for prepaid or limited-term memberships.
- The NY Attorney General's summary doesn't list death as a separate ground. Check § 624 and your contract if you are cancelling for a deceased member.