How to cancel your Equinox membership
Equinox says you can cancel in club with a club manager, by mail as described in your Membership Agreement, by emailing Cancellations@Equinox.com, by phone through Equinox Concierge, or by logging in to your account on Equinox.com. Notice periods vary by state.
Write my free Equinox cancellation letter
Ways to cancel
- Email: Cancellations@Equinox.com
- Online: log in to your account on Equinox.com.
- Phone: through Equinox Concierge.
- In club: with a club manager.
- By mail: as described in your Membership Agreement.
Where to send a written cancellation
Use the mailing address in your Membership Agreement.
Notice period and timing
- Notice periods vary by state and by your Membership Agreement.
Fees
- Set by your Membership Agreement. Verify with Equinox.
Tips
- Equinox says that in certain states you may have extra rights if you cancel soon after a dues increase.
- Your notice period (it differs by state and agreement).
Protect yourself
- Put your request in writing, even if you also cancel online, by phone or in person.
- For mailed letters, use USPS Certified Mail (with a return receipt if you want proof of delivery) and keep the receipt.
- Save confirmation emails, screenshots and the name of anyone you spoke with.
- Check your bank or card statement after the next billing date. If you're charged after a valid cancellation, contact the gym with your proof, then your bank.
Your state's gym-contract rights
State laws can give you extra rights, like a cooling-off period or cancelling after a move or a disability:
FAQ
How do I cancel my Equinox membership?
Equinox says you can cancel in club with a club manager, by mail as described in your Membership Agreement, by emailing Cancellations@Equinox.com, by phone through Equinox Concierge, or by logging in to your account on Equinox.com. Notice periods vary by state.
How much notice does Equinox require?
Notice periods vary by state and by your Membership Agreement.
Is there a fee to cancel Equinox?
Set by your Membership Agreement. Verify with Equinox.
Where do I mail a Equinox cancellation letter?
Use the mailing address in your Membership Agreement.